Terms

GENERAL TERMS
Minimum Opening Order: $100
Minimum Reorder: none
Minimum quantity per item: varies, see each item for minimum


SHIPPING
United States: Orders over $300 ship for free. Shipping costs for orders under $300 are as follows:
Under $100 = $7.50
$100 - $299.99 = $10.00
Orders are shipped via USPS Priority Mail unless special arrangements are made (shipping cost subject to change with other carriers). Free shipping is via USPS Priority Mail.
International: Please contact us for a shipping quote prior to ordering. All international customs or duty fees are the responsibility of the buyer.

 

PAYMENT
Opening orders require a nonrefundable deposit of at least 50% due at the time of placing the order with the remainder due at the time of shipment. Full payment for orders under $1000 must be received prior to shipment.* We accept checks and all major credit cards. For qualifying customers, orders over $1000 can be paid on a Net 30 basis with a 50% nonrefundable deposit received prior to shipment.

*Net terms are available by special request for qualifying customers on orders over $250. Qualifying customers need to have an account in good
standing and provide references.


For ease of reordering, we recommend keeping a card on file with us. This allows us to charge your card at time of shipping so orders are not delayed due to payment. We use Square for all of our cards on file to ensure the safety and security of your information. If you do not currently have a card on file with us, please contact us so we can walk you through the process of setting one up. Do not email us your credit card information.

 

RETURNS
Due to the handmade nature of our items, we are not able to accept returns on merchandise. If an item arrives damaged or defective, please contact us immediately so we may get you a replacement.

 

DELIVERY
We do our best to keep most items in stock and your order will ship as soon as we have all of your items ready. To allow for any needed production time, please allow up to two weeks for your order to ship. If you need a rush shipment, please feel free to contact us for our current stock levels. For large orders, please contact us for an estimated lead time. Lead times may increase during busy seasons such as Christmas.